At CĀMI | Chalet, we understand that unexpected circumstances can arise. To ensure fair and consistent management of all reservations, the following policy applies.

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Security Deposit

A $200 security deposit is required at the time of booking.

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This deposit may be used, if necessary, to cover damage to the chalet, its furnishings or equipment, as well as any loss or additional costs resulting from a failure to comply with the rental terms and conditions.

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Following your stay, the chalet will be inspected. If no damage, breakage, missing items, or additional charges are identified, the security deposit will be refunded within a reasonable timeframe using the original payment method.

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In the event of damage or additional charges, CĀMI | Chalet reserves the right to retain all or part of the security deposit. If the cost of the damage exceeds the amount of the deposit, the guest remains responsible for the difference.

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Cancellation by the Guest

• 90 days or more before the check-in date: Full refund of all amounts paid.

• 30 to 89 days before the check-in date: 50% refund of all amounts paid.

• 29 days or less before the check-in date: No refund. The security deposit will be refunded in full.

All cancellation requests must be submitted in writing by email.

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Reservation Changes

Requests to change reservation dates are subject to chalet availability and must be made at least 60 days before the scheduled check-in date.

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Administrative fees may apply.

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Early Departure

No refund will be provided if a guest chooses to shorten their stay, regardless of the reason.

Cancellation by CĀMI | Chalet​

In the exceptional event that CĀMI | Chalet must cancel a reservation due to major damage, unforeseen circumstances, force majeure, or any other event beyond our control, all amounts paid will be refunded in full.

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No additional compensation may be claimed.

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Weather Conditions

Weather conditions, travel restrictions, utility or service outages beyond our control, or other external circumstances do not qualify for a refund.

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Refunds

When a refund is applicable, it will be issued using the original payment method within a reasonable timeframe following confirmation of the cancellation.

Contact Us

If you have any questions regarding your reservation or this policy, please contact us.

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CĀMI | Chalet
Tiffanie & Jean-François

📧 Camichalet@gmail.com
📞 819-921-5286 — French
📞 819-923-5371 — English

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Last updated: August 2026